Continuous Improvement and Process Improvement Training

What is Continuous Improvement and Business Process Improvement Training?

A common goal of almost all of our clients is to maximize productivity, 提高效率, 和改善. With increased efficiency, organizations can meet their goals, 克服挑战, 抓住机遇, and satisfy constituents and customers. An efficient organization continually improves allowing for positive growth, 操作, 和发展. Though this is a goal of most organizations, the capacity to achieve this goal doesn’t always align. To achieve and maintain innovation, 改变, and continuous improvement, an organization must adopt an approach that 支持s those goals. TSI’s continuous improvement and Business Process Improvement training and mentoring options help organizations learn about and adopt an approach to refine or develop capabilities and 技能 to successfully implement improvement initiatives. Using a customizable training methodology, TSI develops a personalized training and mentoring option that uses content relevant to the client’s industry. 

Our experienced team works collaboratively with our clients to learn the foundational methodology of CI and BPI to help build 流程 and 策略 that work for them. CI and BPI training offers an opportunity for individuals and teams to learn 策略 and 工具 to drive, 支持, and 促进 improvement for their organizations. Improvement can occur at many levels and can take shape using a variety of 工具 and approaches. Whether focusing on people, process, policy, 技术, or culture, improvement is possible. Strategically fostering and managing a culture of improvement, we train and mentor organizations to intentionally build strong foundations and implement the use of best practices and 工具 to navigate their most challenging improvement initiatives.

Using a variety of 工具 和技术, our training methodology engages individuals and teams to develop competencies in using the CI and BPI 工具. From a high-level introduction to Continuous Improvement, 一个详细的, 深度潜水, TSI customizes training and mentoring programs for each client.

TSI offers several customizable Continuous Improvement and Process Improvement training options:

Customized training to meet the needs of our clients 

Public or group workshops 


TSI fosters Continuous Improvement and Process Improvement in a very applied manner. Based on extensive research and best practices in CI and refined by hundreds of projects, TSI has developed an entire CI and BPI methodology and pragmatic approach for improvement. This approach helps organizations foster, 促进, and achieve improvement and efficiency so that client teams experience project success.

Not only do we implement Continuous Improvement and Business Process Management 策略 for our clients and organizations, TSI提供深入的, hands on training and mentoring on CI and BPI. Our experienced team combines formal education and training with over 25 years of experience with hundreds of improvement-oriented projects. Our team has developed pragmatic, 实用工具, 策略, and solutions to help organizations work more efficiently. 

在过去的25年, TSI has trained thousands of corporate and higher education employees to understand and excel in Continuous Improvement and Business Process Improvement. This training enables TSI’s clients to develop their own capabilities and level of proficiency through customized, relevant training content using real-world, industry appropriate examples and cases. 


TSI strives to work with all of our clients be it at the executive, middle or upper management, 工作人员, 教师, 学生, or other participants to develop a shared understanding and a clear path for training to ensure development and proficiency of competencies of CI and BPI 策略 and 工具. TSI利用过程, 上下文, and experiences from our consulting engagements to 促进 practical, 手在车间. 最好地满足需求, 技能, and knowledge level of our clients, we customize our training to ensure the use of industry-relevant, 实际内容.

Whether you engage TSI for long-term transformation initiatives or a small-scale project or training opportunity, we focus on establishing a foundational and working understanding of Continuous Improvement for implementation at your organization. Our training focuses on leveraging people, 流程, 政策, and 技术 to ensure sustainable CI outcomes that meet your unique goals.


Continuous Improvement (CI) Methodology

Continuous Improvement is defined as an ongoing effort to improve products, 流程, or services by reducing waste or increasing 质量. It is a methodology, a mindset, and way of doing things. It is about improving the flow of 流程, 消除浪费, 令人满意的成分, developing and engaging 工作人员, 解决问题, and producing high-质量, 可重复的结果. 然而, 在所有的澳博app下载, organizations 改变 in response to people, 技术, 外界的影响, 领导, 经济, 大流行, 这样的例子不胜枚举. 

TSI’s CI 工具 and 策略 are grounded in the following CI Methodology:

步骤1 -计划: Plan ahead for 改变, analyze results, predict results

步骤2 -做: Execute the plan, take small steps in controlled circumstances

步骤3 -检查: Study the results and verify outcomes

步骤4 -行动: Take action to standardize or improve the process


Process Improvement Methodology

Our Process Improvement approach and experience leverages our design thinking, 再造, 精益, 质量, 和优化技巧. TSI’s Process improvement methodology follows a structured approach to define a process, analyze a predetermined scope of work of a process, and work to improve its performance. To accomplish improvement, we 促进 an iterative process that challenges the status quo and current activity surrounding 流程, 技术, 规范, 模式, 和人民. The methodology consists of a process of forward-thinking action focused on understanding what is happening now in a process, understanding why it is happening in how it currently exists, and what is desired to happen in the future. With all of our process improvement engagements, TSI concludes with specific and detailed recommendations that we typically help to implement. 并行, we define key performance indicators so we can truly, and objectively measure the Cost, 质量, 服务, 速度, and Compliance performance measure or metrics.

TSI’s Process Improvement methodology consists of six main steps:

步骤1 Initiate the Project (Clarify Project Objectives and Outcomes)

步骤2 Define Organizational Context

步骤3 Define Current State Processes

步骤4 分析当前状态 & 技术差距

步骤5 Define Future State Improved Processes

步骤6 Create a Recommended Action Plan and Implement Recommendations

Each training engagement utilizes our proprietary 工具 和技术, combined with resident insight and best practices. 澳博app下载的专业知识, built upon our unique approach, 工具, 和技术, creates a customized solution that allows us to train individuals and organizations with the necessary toolkit to incorporate improvement practices into the fabric of their organization.


TSI uses a variety of 策略 to provide training and mentoring to clients. Some approaches include standalone workshops, 研讨会系列, applied consulting and training, and cohort training and mentoring using an I Do, 澳博app下载所做的, 你做的模型. We use a variety of 工具 和技术 to help our clients understand 和改善 流程. Frequently these include the following:

  • 价值流图
  • Current State Process Maps
  • Future State Process Maps
  • State Change Process Analysis
  • SIPOC地图等

建筑的意识, 转移的技能, orienting diverse audiences, and generating excitement is a critical component of TSI’s approach. TSI’s CI and BPI training workshops focus on some of the following objectives:

  • Think differently about how work is done
  • Learn the basics of Continuous Improvement and Business Process Improvement
  • Gather 工具, best practices, 和技术 for improvement 
  • Provide preparation to analyze a process and design future 流程
  • Learn how to quantify improvement and design metrics
  • Discuss how 技术 plays a role in improvement practices
  • Create a recommended action plan for taking measurable actions
  • Create an implementation plan for success


Constituent Experience (CX) and Voice of the Customer (VOC) Training

Project Management Training

Organizational Change Management Training